Student complaints

Students who have concerns or complaints about their academic provision, student experience or how they feel they are being treated should follow the student complaints procedure.

The student complaints procedure (DOCX), which applies to all students, is for complaints related to academic provision, deficiencies in standards of service, failure to meet obligations, quality of supervision or tuition, harassment, bullying and victimisation and other issues related to the quality of the student experience. 

The supporting guidance on the Secretariat website explains how the University will investigate and resolve complaints.