Student Support

Providing students with appropriate support, whether in relation to disability, personal tutoring, emergency situations or counselling, helps to ensure they can make the most of their studies.

The University has a wide range of sources of support for students and a set of established policies to help guide staff in the provision of support.

Student support-related policies

If you work in a student-facing role, documents here will help you to provide accurate advice and guidance to your students, particularly about the support that is available to them.

Emergencies

Find out who to contact and what to do if you are aware of students in crisis, financial emergencies that students may have, or need to contact University security teams.

Specialist support services

The University provides a range of different support teams and services to help students who may benefit from counselling or other specialist help.

Changing personal circumstances

Help and support for students who are pregnant, have children or other caring responsibilities, those who have needs related to religious observance or who are facing bereavement or temporary disability.

Disabled students

Almost 12% of our students have some kind of disability. We need to make sure we can provide our students with the right level of support to maximise their potential and remove barriers to learning.

International students

There's a wide range of support available for international students as they prepare to come to Leeds, arrive, settle in and make the most of their experience at Leeds.

Welcome, Induction and Transition for Taught Students

If you're responsible for planning taught student inductions and supporting transition, have a look at these resources and good practice guides developed by staff across the University.

Confidentiality, disclosure and data protection

The University takes issues relating to confidentiality, disclosure and data protection seriously. Staff should be aware of their responsibility to respect the right of others to confidentiality.

Student Information Service

The Student Information Service is a first point of contact for students with any questions relating to studying at the University of Leeds.

Induction for postgraduate researchers

A good induction can help PGRs settle in quickly and begin to make early progress with their research.

Personal tutoring

Academic Personal Tutoring has a crucial role to play throughout a student’s time at University and beyond. Guiding students through welcome, induction and subsequent re-orientation at the start of each academic stage. Helping students to maximise their success and enabling them to feel part of the vibrant academic community in their School.

Mitigating circumstances

Mitigating circumstances are normally exceptional, short term, unforeseen and unpreventable events that have a significantly disruptive effect on the student’s ability to take assessments.  These events are over and above the course of everyday life and normally outside of their control.  The events may affect the student’s ability to complete coursework or other assessments and revise for and attend on-campus assessments.  

Staff-student relationship

It is important that University procedures are followed if a staff-student relationship breaks down or if a close personal relationship develops between a member of staff and a student.

Student Support functional management team

The team leads the development and delivery of processes relating to student support and brings together specialists from across the University.

Peer mentoring

Leeds for Life model for Peer Mentoring provides a set of principles to establish the minimum requirements to enable student mentors to have their engagement with the scheme formally recognised by the University on their Higher Education Achievement Record (HEAR).